USAA has been repeatedly criticized by the media, its customers, and other stakeholders for its bad faith insurance practices. On the corporate transparency website Ripoff Report, USAA customers have filed more than 150 reports alleging various questionable and unlawful activities, including bad faith delays and denials of insurance claims. Insurance watchdog organization Fight Bad Faith Insurance Companies ranks 47 other insurance companies ahead of USAA on its list of good faith insurers.
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