Allstate has been repeatedly criticized by the media and stakeholders for its bad faith insurance practices. According to a report by the American Association for Justice, Allstate is the worst insurance company in America. The report condemns Allstate for continually putting its profits over policyholders, stating that Allstate uses a combination of “lowball offers and hardball litigation” to boost its bottom line. The report also reveals that former Allstate adjusters claimed they were rewarded for keeping the amount of money paid on claims low, even if they had to lie to their customers. Some former Allstate employees said that the company used a “three Ds” strategy to pad its own pockets – deny, delay, and defend.
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